Return & Refund Policy

At AYAMORE your satisfaction is our priority. If a product does not meet your expectations, we have put in place a simple and efficient return process.

 General Conditions

• Return Deadline: You have 7 business days from the date of delivery to return an item.

• Product Condition: Items must be returned in original condition, with all accessories, the invoice, and in undamaged packaging.

 Return Procedure

• Contact Customer Service: Send a message via WhatsApp at  +237699288816 to confirm if your return is eligible.

• Drop Off: If you were delivered through an agency, return the product to that branch location.

• Verification: All returned items will be checked to ensure they meet our return criteria.

Accepted Reasons for Return

• Manufacturing defect

• Missing item or component

• Product differs from the website description

• Counterfeit product

 Items Not Eligible for Return

• Underwear (boxers, swimsuits, etc.)

• Sex toys

• Beauty, cosmetic, and hygiene products

• Food and consumables (cigars, beverages, etc.)

• Phone accessories (screen protectors, cases, etc.)

• Electronic accessories (chargers, earphones, headphones, etc.)

Processing Timeframes

• Replacement: Processed within 1 to 5 business days after verification. If not completed, contact customer support at [Insert Number].

• Refund: Processed within 3 to 5 business days via MTN Mobile Money or Orange Money. If delayed, please contact us on WhatsApp or by phone.

 Warranty

Most products come with a warranty. Check your order details to see if your item is covered and for how long.

Important Notes

• No returns accepted after 7 business days from delivery.

• If the issue is due to misuse or return conditions are not met, the return will be rejected